Frequently Asked Questions

Once your order is completed, you will receive a confirmation email with all your order details. If you do not receive it or if you wish to change anything in the shipping information, such as the address, please let us know as soon as possible by contacting us at orders@trantrandance.com.

I have completed my purchase, but I would like to add one more item before my order is shipped.

We can edit your order during the first 60 minutes after your purchase. Please contact us at orders@trantrandance.com indicating in the subject “ADD OR MODIFY item to my order with number #xxxxxxxxx”. We will send you an email with a payment link so you can pay the difference of the cost of the new item.

I want to cancel my order before it is shipped

We can cancel your order during the first 60 minutes after your purchase. Please contact us at orders@trantrandance.com indicating in the subject “CANCEL my order with number #xxxxxxxxx”. If the order has not yet been prepared, we will be able to cancel it and refund you the full amount paid, including possible shipping costs. If the order has already been prepared, the process to follow will be a conventional return and any possible shipping costs involved will not be refundable.

What happens if damage occurs in transit?

Any damage suffered during transport must be reported within 24 hours of receiving the package. You must take some pictures and send them together with your order number to orders@trantrandance.com.

How can I see the status of my order?

When your package leaves our facilities we will confirm it by email and we will provide you with the tracking number and the link to access the information of your shipment at all times.

Is free shipping offered?

No, shipping costs are shown in the order summary before confirming the order and are borne by the customer.

WHAT METHODS OF PAYMENT DO WE ACCEPT?

Visa, American Express, MasterCard and Bank Transfer.

How long will it take to receive my order?

The delivery time for orders will be 2/4 working days for deliveries in Europe and 5/7 working days in the rest of the continents.

PRODUCTS

Will I receive the same product I see in the pictures?

That’s right, just keep in mind that the color of the products presented in the online store may differ slightly from that of the delivered item depending on the resolution of your screen.

I am not sure of my size, how do I know which one to choose?

A size guide is available for clothing and a size guide for footwear. There is also an explanatory video to know how to measure to get the correct size. If you have any doubts you can send an email to info@trantrandance.com, we will be happy to advise you. Each product has its own size guide.

What happens if I don't like it, if I have the wrong size or just want to return it?

Don’t worry, you have 30 calendar days to return your order and receive an exchange for another product or a refund. The return is very simple, we explain it in the PRODUCT RETURN section of the terms and conditions.

How can I take care of my Tran Tran products?

To ensure that your clothes and shoes are kept in optimal condition, we recommend that you follow the instructions specified for each product. You can find them in the description.

PRODUCTION AND MANUFACTURING

Are Tran tran branded products 100% manufactured in Spain?

That’s right, all of our production is made in Spain. We take the quality of our products and the ethical principles of our workshops very seriously. We believe in the advantages of local production and we take very seriously both the quality of our products and the ethical principles that govern their manufacture. You can see our workshops here.

What materials are used?

As far as possible in each case, materials manufactured in Spain, recycled and deadstock fabrics or recovered fabrics (leftovers from previous productions that would otherwise be wasted and end up in landfills or incinerated) are used.